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General Sales Conditions

MassPack is a registered trademark, owned by Pirineus Indústria Gràfica.

Pirineus Indústria Gràfica, S.L. is a company registered in the Commercial Registry of Lleida, volume 1046, folio 89, sheet number L-20612, entry 1, CIF B25622853.

Warehouse: Ensiula, Carrer Afores, 1, 25711 Montferrer, Lleida.

The relations between Pirineus Indústria Gràfica (the company) and its customers (the client) are governed by the general sales conditions as defined in this document, and apply to all sales and services provided on the websites grouped under the names masspack.ad, masspack.cat, and masspack.es.

  1. Orders
    Every order implies the customer’s express and unconditional acceptance of these general sales conditions.

Orders previously agreed upon by email will be presented in the form of an order proposal, detailing configuration, quantity, unit price, amount, delivery address, shipping costs, and payment method, accompanied by a digital proof of the product for customer approval. Once this document is accepted, the contractual relationship will begin.

Once all points of the order dossier, including payment verification based on the chosen method, are confirmed, the order will be validated. All orders validated before 7:00 PM will be processed the following business day.

The cancellation of a validated order must be expressly accepted by the company. This cancellation may involve the customer being required to pay costs depending on the progress of the product’s manufacturing process.

  1. Prices
    The prices given include the costs of all production elements except the graphic composition of the contents to be printed.
    Taxes are not included and will be added to the invoice.
    For purchases of a base amount greater than €400, shipping costs are included to a customer address. Consult for other variants.

  2. Proofs
    Digital Proof:
    The customer will receive an email with a PDF file of their order for validation. The measurements will be accurate for both the document and the elements it contains. Production will begin once the digital proof is validated. Delays in this process are not recommended, as it marks the start of the delivery timeline for the final product.
    This proof is standard and has no cost for the customer.

Color Proof on Paper:
This is a digital print in liquid ink, using four-color printing on a standard white paper support, with a maximum format of A3. It is intended for validating the color of the customer’s document or the result of the accepted digital proof. This proof does not reproduce offset patterning and cannot simulate variations in appearance or color associated with various finishes or materials (e.g., glossy laminates, matte finishes, UV varnish). Stamping, embossing, and selective varnishing cannot be simulated in this proof.
This proof will incur a cost for the customer, which will be communicated based on the size and complexity of the elements involved.

  1. Shipping
    Orders with a final amount before taxes exceeding €400 will not incur any shipping charges.

  2. Payment Methods
    Payment for custom product manufacturing must be guaranteed. It is recommended to consult with the sales technician to establish terms for each case.

For a first order, a 30% deposit is required upon order confirmation.

In general, the following payment options are available:

  • Secure credit card payment: After selection and validation, you will receive a link to make the payment. Accessing the link, you will need to enter your card details and digital signature.
  • Bank transfer payment: After selection and validation, you will receive an email with our banking details to proceed with the transaction.
  • Direct debit: This option is only available to companies or authorized individuals and cannot be used for the first order.

Manufacturing will begin once the payment process is concluded for each case.

  1. Invoicing
    The company will issue an invoice for each order, dated the day of shipment. This will be sent via email to the customer’s address or to one they specify.

  2. Delivery Times
    Production times may vary depending on the product type, quantity, and manufacturing process required. The estimated date can be communicated once the order enters the workshop, depending on the workload.

The order will be considered delivered once the goods arrive at the indicated address.

The company will not be liable for any damages caused by delays in delivery.

  1. Force Majeure
    In the event of force majeure that delays, prevents, or makes the execution of the sale economically unfeasible, the contractual guarantees with the company will be suspended.

  2. Claims
    Any damage to the goods, packaging, quantity errors, etc., found upon receipt must be noted on the delivery note.

No claims related to quality will be accepted after 20 days from the actual receipt of the goods.

  1. Penal Clause
    In the case of non-payment by direct debit, the customer will be required to pay interest on the debt from the delivery date.

  2. Computer Files, Proofs, and Technical Limits
    It is assumed that the customer holds reproduction rights for the documents, images, logos, fonts, etc., that they entrust to us for printing.

The computer files must be provided by the customer, and the company will only verify that they meet the basic technical requirements.

  1. Data Protection Law
    In compliance with current data protection regulations, your data will be incorporated into Pirineus Indústria Gràfica’s processing system for the purpose of addressing your inquiries and sending information of interest to you.

You may exercise your rights of access, rectification, limitation of treatment, deletion, portability, and opposition by sending your request to administracio@pirineus-ig.cat.

  1. Jurisdiction
    In the event of a dispute, Spanish courts will be the only competent authority.