MassPack is a registered trademark, owned by Pirineus Industria Gràfica.

Pirineus Industria Gràfica, sl is a company registered in the Mercantile Registry of Lleida, volume 1046, folio 89, sheet number L-20612, registration 1ª CIF B25622853

Ensiula Warehouse, Carrer Afores, 1, 25711 de Montferrer, Lleida

The relations between the company Pirineus Industria Gràfica (the company) and its customers (the customer) are governed by the general conditions of sale as defined in this document and they apply to all sales and services of the web pages grouped under the names masspack.ad, masspack.cat and masspack.es

1. Assignments

Every order implies the express and unreserved acceptance by the customer of the present general conditions of sale.

The orders previously agreed by email will be presented in order proposal format with details of configuration, quantity, unit price, amount, delivery address, ports and mode of payment. Accompanied by a digital test of the product to be carried out for customer acceptance. This accepted document will be the beginning of the contractual relationship.

Once all the points in the order file have been verified, including making the payment according to the chosen modality, they will be validated. All orders validated before 7 p.m. will be entered the next business day.

The cancellation of an order once validated, must be expressly accepted by the company. This cancellation may entail the obligation on the part of the customer to pay costs depending on the point of advancement in the manufacturing process that the product is.

2. Prices

The prices of the validated order are conditioned by the technical description and may not be varied unless the customer requests production complements. These will be accepted by the company if the time of the production process allows it. They will be assessed in a separate chapter within the assignment and will have the same consideration.

3.     Proves

Try digital.

The customer will receive an email with a PDF control file of their order for validation. The sizes will be the actual sizes of both the document and the elements it contains. Actual production will begin once the digital proof is validated. It is recommended not to delay this process because it is the start of the delivery period for the finished product.

This test is the standard and will have no cost to the customer.

Color test on paper.

It is a digital print in four-color liquid ink, on a standard white support and in a maximum A3 format. Intended for the validation of the color of the client's document or the result of the accepted digital test. This test does not reproduce the offset plot and cannot simulate the variations in appearance or color associated with various finishes or supports (glossy laminates, matte, UVI varnish). Stamping, embossing and selective varnishing cannot be simulated in this test.

This test will entail a cost for the customer, which will be communicated in each case depending on the size and complexity of the elements.

4.     Transports

Orders with a final amount before tax of more than €500 will not incur any surcharge for transport.

5. Forms of payment

Payment for the manufacture of custom products by customers must be guaranteed. Consult with the commercial technician to establish for each case.

In a first order, 25% must be paid when formalizing the order.

In general, you can choose between:

Secure payment by credit card.

Once selected and validated, you will receive a link to make the payment. By accessing this link you will have to enter your card details and your digital signature.

Your card data will be managed exclusively by the intermediary company of the transaction. In no case do they reach us, so we decline all responsibility for this data.

Payment by bank transfer

Once selected and validated, you will receive an email with our bank details to start the transaction with your bank.

Bank address

This option will only be accessible by authorized companies or individuals. It cannot be done for the first order.

If this is the option you are interested in, send us an email and we will send you the account opening request document with the instructions to proceed. You should expect that this documentation may take a few days for the credit insurer's response.

No discount will be made after the order has been validated.

Manufactures will start after the payment processes are concluded on a case-by-case basis.

If you have to make a financial refund, this will be made in the same way as stated in the original order of the refund.

6. Billing

The company will issue an invoice for each order, dated the day of dispatch. This will be sent by e-mail to the client's address or to the one he specifies.

7. Delivery terms

Production times can be very different depending on the type of product, the quantity and the manufacturing process that is required. The approximate date can be communicated once it has entered the workshop depending on the influx of jobs. If deadlines are discussed, these will always be considered on working days.

Delivery will be made to the address indicated by the customer and confirmed upon acceptance of the order. It will be considered delivered when the goods arrive at this address.

If delivery times are given, they will be for informational purposes and without guarantee. In no case can a production delay lead to a cancellation or rejection of the goods. The company will in no case be responsible for damages caused by a delay in delivery.

Goods travel with the risk and dangers inherent in transport. The customer must verify at the time of receipt, the good condition of the order, quality, quantity and references and fulfillment of the order. Transport times are not guaranteed.

8. Cases of force majeure

In case of force majeure that delays, prevents or makes the execution of the sale economically exorbitant, it will lead to the suspension of the contractual guarantees with the company.

Cases of force majeure are any event of any kind that reasonably escapes the control of one of the parties, such as, for example, a fire, the breakdown of the supply of raw materials, interruption of the electricity supply, machine breakdowns that make it impossible to carry out of the entrusted work within the scheduled deadlines, strikes or blockades, interruption of transport whatever the cause, legal or regulatory provisions that affect the production or delivery of products.

9. Claims

In accordance with section 7 of this document, any deterioration of the goods, packaging, quantity error, etc. noted on receipt must necessarily be noted on the delivery note. In no case can litigation with carriers justify the non-payment of invoiced goods.

No claim related to quality will be entertained, after 20 days have passed from the effective receipt of the goods according to the date of signature of the carrier's delivery note. Complaints must initially be made by e-mail within the prescribed time limits.

In the case of defective delivery, we only guarantee the exchange of the goods for a product in accordance with the designation of the order, expressly excluding all damages suffered directly or indirectly, particularly in the case of a situation of force majeure, fortuitous cause or in the event that an event has made it impossible for our company to fulfill our obligations.

Taking into account the uses and customs of the profession and the technical limits inherent in our production processes, we are not obliged to ensure the delivery of an exact quantity provided for in the order. In the case of custom-made products, the customer will have to accept a tolerance of approximately 10% of the expected quantities.

10. Penal clause

In the case of payment by direct debit, the absence of full payment on the initial due date, including if we have agreed to an extension, will automatically result in the client's obligation to pay interest according to the rates of the European Central Bank, increased by 7 points and applied from the date of delivery without prior notice being mandatory. The company will be entitled to demand, in case of subsequent orders, payment

in cash, as well as full payment of the amounts owed.

In the event that the collection must be managed by court order and regardless of the company's right to cancel the contract with the customer who does not comply with its obligations, an indemnity will be added to the total amount of the claimed debt: the 10% of the sum due or the actual expenses incurred if they were higher than 10%, apart from the interest due to the delay.

11. Computer files, evidence. Technical limits.

We assume that the client has the rights to reproduce the documents, images, logos, typography, etc. that he entrusts us to reproduce and that they benefit from intellectual property rights. In case they are owned by a third party, we assume that the customer has the necessary consent.

The company is not responsible for the unauthorized use of images by users or for any other violation of the rights of third parties that may exist on them. Therefore, the client exempts the company from all responsibility towards third parties who may allege violations of intellectual property rights, damage to the image, honor, respect, moral integrity or any patrimonial damage caused by the printing of the images or content provided by the client.

In any case, the company reserves the right to block any order that it understands represents a violation of the intellectual property rights of third parties, that the contents are defamatory, violent or do not respect morality.

Computer files in general terms must be provided by the customer. Our role will be limited to verifying that they strictly comply with the technical requirements, especially the prescriptions of our prepress guide.

He is particularly convinced that the client is a professional capable of understanding and applying the technical specifications of our prepress guide.

In particular:

• Finish tolerances of /- 1mm

• Slight color variations

• In reprint chaos, colorimetric reproduction not 100% identical

The company is not responsible for defects in printing, colorimetry, characters, overprints, cut text, image conversion that are present in the files provided by the client.

The customer acknowledges that he is informed that the design programs never guarantee a resolution of 10% of the file that appears on the screen and that this can lead to successive treatments, to results different from a view on the screen or a connected photocopier .

The company reserves the right to make some changes that it considers necessary to the files provided by the client and that do not meet the required technical specifications (bleeds, formats, Pantone to CMYK conversion, RGB to CMYK conversion, etc.) However, the Company reserves the right to reject any order if the files do not meet the basic technical specifications.

For these reasons, the company cannot be held responsible for non-compliance with technical requirements.

To limit these risks, it is recommended to carry out a calibration test (color test) to ensure the integrity of the file to be printed. Given the lack of application of the color test at the time of formalizing the order, the customer accepts without reservation the technical limitations presented above.

If the company does not make the required correction of the file, in this case the client undertakes to provide a new file.

12. Data protection law

In accordance with the provisions of current regulations on the protection of personal data, we inform you that your data will be incorporated into the processing system owned by Pirineus Industria Gràfica with CIF B25622853 and registered office at Polígon de la Seu, street E , number 22D de La Seu d'Urgell, 25700 Lleida, in order to attend to your inquiries and send related information that may be of interest to you. In compliance with current regulations, we inform you that your data will be kept for the period strictly necessary to comply with the precepts mentioned above.

As long as you do not tell us otherwise, we will understand that the data has not changed, that you undertake to notify any variation and that we have your consent to use it for the purposes mentioned.

The company informs that it will process the data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and up-to-date manner. This is why the company undertakes to take all reasonable measures so that these are deleted or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data, as well as the consent given for the treatment of the same, by sending your request to the address indicated above or to the email administracio@pirineus-ig.cat

13. Jurisdiction

In case of litigation, either on the performance of work or on the present and general conditions of sale, only the Spanish courts will be competent.